A central figure in the hospitality business, the restaurant manager is an authoritative person in charge of the business’s well-being. In some cases, the restaurant manager is the business’s owner. However, given the complexity of the job, most owners choose to pass on the responsibility to specialized personnel. They are trained to perform the daily tasks in a prompt and efficient manner. If you look for a person to take on your restaurant’s lead or you are an individual looking forward to land a restaurant manager position, here is what a restaurant manager job description requires.
Short restaurant manager job description
The restaurant manager occupies the top position in a restaurant. They are in charge of running the restaurant is such a way as to please clients, bring profit to the owners and create a pleasant work environment for the staff. A manager mediates the owner-staff and staff-client relationships so as all parties are satisfied. Therefore, the position requires solid business knowledge, good personal flair and ability to interact and communicate with people. Experience, as well as education is necessary in order to perform all the tasks and responsibilities listed in the restaurant manager job description.
Tasks and responsibilities
The tasks and responsibilities are varied and cover a broad array of sectors, including business management, staff co-ordination and client management, as well as housekeeping duties.
• Plan budget for every month and adjust the expenses so as to fit within the specified limits;
• Order the necessary supplies for the week ahead;
• Oversee stocks of supplies so that the kitchen never runs out of ingredients;
• Monitor the equipment, ask for it to be serviced and replace it when necessary so that the staff can work in proper conditions;
• Create and coordinate the menu so as be in accordance with the restaurant’s policy and to perfectly fit within the specified budget;
• Analyze the sales and establish profitability;
• Minimizes waste and oversees portion control;
• Plan future sales and establish target profit for the next month/year;
• Observes staff activity and creates reports regarding their performances after each shift/week;
• Creates reports for sales and food control at the end of every week/month;
• Organizes events for restaurant promotion and comes up with strategies to turn first-time clients into returning customers.
Human resources and client management
• Coordinate restaurant’s operations during working hours;
• Establish a specific uniform for the staff and make sure everyone adheres to it on a regular basis;
• Programs the shifts, so that the staff benefits from a balanced schedule;
• Hire kitchen, waiting and cleaning staff when needing and training the existent staff periodically to comply with the imposed standards;
• Motivating staff throughout the day to achieve their best results;
• Provide staff feedback and solve any staff disputes which may arise;
• Meeting clients and conduct them to the table, when there is no other member of the staff designated to perform the task;
• Present house specialties and advise clients on the menu and wine choice;
• Maintain the cash drawers in good order and provide petty money when required for change;
• Monitors the cleaning level in all areas of the restaurant and makes sure that the staff adheres to all hygiene, health, safety and quality standards imposed;
• Helps the staff in any area of the restaurant when the situation requires it.
Depending on the size of the restaurant, there may be more than one restaurant manager employed to perform the above-mentioned duties. Usually, there is a day restaurant manager and an evening/night manager. Their shifts may overlap when the restaurant is crowded and it is in need of additional personnel. Also, in some cases, a division of tasks such as the one presented above may be performed, so that one restaurant manager deals only with the staff and client management, while another one covers the business-related tasks.
Education is paramount when looking for a highly paid restaurant manager job. While a few years ago, a high school degree and 4 to 6 year experience at the workplace in an assistant manager position was enough to land you a good job, nowadays more and more owners list education requirements in the restaurant manager job description. A career diploma, associate’s degree or a bachelor’s degree are necessary to occupy a managing position in a restaurant.
Career diplomas are fast-paced programs which combine theory with hands-on training in menu planning, restaurant operation, financial statements and staff management. These programs are offered by career colleges as well as by culinary management schools and last for a few months, up to one year.
Associate degree is a more complex program than the career diploma and it is targeted at entry-level professionals as well as at students making their first steps towards this career. During this program, students are given insight into hygiene norms and regulations, beverage cost control, customer service and even organizing business.
The bachelor’s degree is a four year program which addresses all facets of hospitality and gives a thorough insight into what the restaurant manager job is about. USA students can choose from a great variety of bachelor’s degree programs. The most reputable ones are the School of Hotel Administration at Cornell University, School of Hospitality Business at Michigan State University, William F. Harrah College of Hotel Administration at University of Nevada, Las Vegas, International School of Hospitality and Tourism Management at Fairleigh Dickinson University, School of Hospitality Management at Pennsylvania State University, School of Hospitality Business Management at Washington State University and Rosen College of Hospitality Management at University of Central Florida. Yet, there is at least one good hospitality program in every state, so that the people from all over the country interested in following a career in this sector can benefit for the best training.
Master’s degree is also available for graduates willing to improve their theoretic knowledge as well as their practical skills. The master programs last between 18 to 24 months. Online courses are also available for those working full-time.
Experience required in a restaurant manager job description
Experience is still a major criteria in choosing a restaurant manager for many businesses. A 4 to 6 year experience as an assistant manager is useful when hunting down good jobs. Yet, because everyone needs to start somewhere, fast-food chains recruit restaurant managers with no or little experience. Although the paycheck is usually low, this type of job helps an aspiring restaurant manager get some hands-down experience, needed to climb up the career ladder.
On the top of that ladder are the luxury restaurants, hotel resorts, casinos and cruise lines, which offer multiple professional satisfactions as well as great remuneration.
The reported median salary of a restaurant manager is $50,000 per year. Yet, most of the managers hired in a restaurant earn anywhere between $31,000 and $69,000 per year. An elitist 10% of the restaurant managers reported incomes above $81,400. In most cases, in addition to the established salary, the restaurant manager also receives bonuses and incentives when the establishment they run obtains a good profit share.
As with any job, the salary for a restaurant manager varies in accordance with a wide range of factors.
Experience – One of the main factors which impact the restaurant manager’s compensation is experience. Thus, a seasoned manager, with at least 4 to 6 years of experience in coordinating restaurants will check over $50,000 every year, with a possibility of salary increase if targets are met. On the other hand, the beginners are more likely to get $20,000 to $35,000 per year.
Location – Restaurant manager salaries in USA vary from one state to another and from one town to another. While the salary variation based on location is applicable in any sector, for the restaurant managers the rule is simple: upscale restaurants in highly populated or transited areas pay the best. A New York restaurant manager earns as much as $150,000 per year. Similar compensations are received by restaurant managers working in luxury resorts, where tourists demand the top quality. As expected, the small towns and the under-populated areas are less likely to host high-paying restaurant managers.
Types of restaurants – As mentioned above, high end restaurants are more generous with restaurant manager salaries than small local establishments. In fact, the larger the restaurant, the higher are the responsibilities and the paycheck. Apart from the relatively few upscale restaurants, the fast-food industry is another important employer for the restaurant manages. An experienced manager earns here about $50,000 per year, alongside a variety of other benefits. Cruise lines and casinos list generous salaries on their restaurant manager job descriptions, so they are worth a try when looking for a highly paid job.
Due to the amount of tasks that a restaurant manager must fulfill, their working schedule is extremely busy. Usually, a restaurant manager works over 50 hours per week and in rush periods they can also work over 55 hours per week. However, there are extreme cases in which a manager may be needed for 60 hours every week.
The restaurant manager works in shifts, so as to cover the working hours of the restaurant where they are employed. They have night shifts, as well as weekend working hours, so this is certainly not an average nine-to-five job.
Restaurant owners from all over the country are in constant search of professional restaurant managers that can make their business stand out from the crowd. Yet, not only traditional restaurants are in need of restaurant managers. Resorts and lodging providers, event planning companies, clubs, cruise lines, upscale casinos and even different sports teams are in need of restaurant managers that can properly manage the tasks associated with food preparation and serving.
Restaurant managers can be promoted to regional management when working in large chain restaurants. Relocation is necessary in order to take on such position.
In points of job’s future, the need for restaurant managers is increasing slowly. The slow increase is due to the fact that the rhythm of opening of new restaurants is slow too. Therefore, entry-level managers can find places mainly in already established restaurants in need of personnel.
A restaurant manager must possess a variety of professional skills in order to bring profit to the business they co-ordinate. The most popular skills, listed in almost all restaurant manager job descriptions are:
• Multi-tasking – it is essential when there are so many tasks to address in a short time and most of them are urgent;
• Record keeping – whether it is about staff shifts or amounts of different ingredients, the restaurant manager need to write everything down in order to make an accurate evaluation of their evolution in time.
• Customer skills – the restaurant manager is constantly in touch with clients, so greeting them warmly or dealing with their complaints in a professional manner is compulsory in such a profession.
• Good interaction – whether they deal with staff, providers or clients, the restaurant managers need to be clear, precise, professional, yet kind and warm. Therefore, good interaction skills are not only welcomed, but essential when planning a long-term career in hospitality sector.
• Teamwork spirit – the manager must work alongside all the other staff members to offer clients their best experience and at the same time make some profit. It is a team effort and the restaurant manager must, in most cases, lead the way to success.
• Flexibility – there is no two days alike when working in the hospitality sector, therefore the restaurant manager must be ready to perform a variety of tasks every day, switching rapidly from report keeping to client greeting or staff management.
• Good knowledge of their business – every manager must know exactly what they sell to their clients. This way they can choose the best marketing approach and they can come up with improvement plans that perfectly fit the business.
• Systemized thinking – ideas are running constantly through the mind of manager, as there is always a new menu to be planned or a new marketing strategy to be put in practice. A systemized thinking means putting all ideas on paper and work with them until they reach the best form for the business.
• Profit-oriented approach – this is what business is all about, after all! Keeping a restaurant afloat is not enough; profit is the target, so always calculate the steps so as to make some money out of this business.
In order to succeed as a restaurant manager, the candidates must possess a set of personal features, among which:
• Out of the ordinary stress management – needless to say, being a restaurant manager comes with a lot of responsibilities and high level of stress. It is important to manage negative emotions, stress and tiredness in order to make good decisions and solve problems as soon as they occur.
• Calmness – a calm attitude enables a good observation of every situation and conducts towards more effective measure.
• Perseverance – things don’t always go as smooth as predicted, mainly because the hospitality industry is all about people. From staff to providers and clients, all have an impact on the restaurant’s success. Therefore it is important to learn from failures and try again, better prepared. Managers who do try over and over again never reach their full potential.
• Passion – the restaurant manager job is not a job to be done exclusively for money. It requires a lot of passion and dedication and without these two ingredients everything will burst like a soap balloon.
• Inventiveness – fresh ideas makes the business move. Inventiveness helps restaurant manages stay ahead of competition, by offering clients an original experience.
The restaurant manager job involves performing a varied list of tasks and taking on a series of responsibilities. However, professionals who love challenges and like to work with people more than anything else will find this career quite a pleasure adventure. The salary complements beautifully one’s achievements, so that they will always feel motivated to push even harder and surpass all those expectations listed in the restaurant manager job description.